Learn the 4 quadrants of Emotional Intelligence, also known as EQ (Self-Awareness, Self-Management, Social Awareness, Relationship Management). Discover how to better engage in communication, manage your emotions in difficult situations, use your awareness of others to perform at your peak, manage your relationships to increase job performance, and integrate emotional intelligence into your job and life.
If your emotional abilities aren’t in hand, if you don’t have self-awareness, if you are not able to manage your distressing emotions, if you can’t have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far.
What does EQ mean to you as a leader?
– Emotional intelligence skills drive leadership, teamwork and customer service
– EQ is the single biggest predictor of performance in the workplace
– When people build their EQ they perform better, treat one another better, and get more out of going to work
– Unlike IQ, your EQ score will increase through development
Our IQ is considered to be non-dynamic and is an indicator of how we perform intellectual tasks. Our EQ on the other hand can increase through self development and consists of 4 areas: Self awareness, self management, social awareness, and relationship management.
John D. Mayer and Peter Salovey introduced the term Emotional Intelligence in 1990 and published a model defining emotional intelligence as the “capacity to understand emotional information and to reason with emotions”. The components can be explained as follows:
Self Awareness is critical when engaging in communication
Self Management is key for managing emotions in difficult situations
Social Awareness leverages awareness of others to perform at your peak
Relationship Management manages relationships to increase job performance and integrates EQ professionally and personally
Self-awareness and self-management are about you – do you know your strengths and weaknesses; are you a continual learner?
Social Awareness and Relationship Management are about how you interact with others. Are you in tune with their styles? Do you bring out the best in others?
Emotional intelligence is the genuine ability to feel emotions, understand what you’re feeling and why, understand how others are feeling, and respond appropriately. Having a high EQ builds relationships and fosters communication even in the most difficult of times.
Do you know your EQ? More importantly, are you developing it?